Q: Do I need an account to place an order?
A: Yes, an account is required to complete checkout, track your orders, and manage your purchase history.
Q: Can I cancel or change my order after placing it?
A: Orders are processed quickly. If your order has not yet entered processing or shipment, please contact us immediately at [email protected] with your order number. We will do our best to assist.
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, and Apple Pay.
Q: In what currency will I be charged?
A: All orders are charged in U.S. Dollars (USD), regardless of any currency preview displayed on the website.
Q: Where do you ship?
A: We currently ship within the United States only.
Q: How long does delivery take?
A:
Delivery times may vary during peak seasons or due to carrier delays.
Q: What materials are used in your gel pens?
A: Our gel pens are made from high-quality inks and durable plastic or metal bodies, ensuring smooth writing and long-lasting performance.
Q: Are your envelopes suitable for mailing important documents?
A: Yes! Our envelopes are made from sturdy, high-quality paper to protect contents during mailing.
Q: Are your correction tapes reliable?
A: Yes! Our correction tapes provide clean, precise lines and are designed for frequent use without tearing paper or jamming.
Q: How should I care for my gel pens?
A: Store pens capped when not in use, keep them away from direct sunlight, and avoid dropping them to prevent damage.
Q: How should I handle envelopes?
A: Keep envelopes dry and store flat to prevent bending or creasing.
Q: How do I use correction tape correctly?
A: Apply firm, even pressure across the area you want to correct and lift the tape smoothly to avoid tearing the paper.
Q: What is your return policy for gel pens, envelopes, and correction tapes?
A: You may request a return within 30 calendar days of delivery. Items must be unused, unopened, and returned in their original packaging. Opened or used items are non-returnable unless defective or incorrect.
Q: How long does it take to receive a refund?
A: Once your return is approved, refunds are issued within 1 business day and typically appear in your account within 5–10 business days, depending on your payment provider.
Q: Is my payment information secure?
A: Yes. We use a PCI DSS–compliant payment processor and never store your full credit card information on our servers.
Q: Do you share my personal information?
A: We only share information with trusted third-party partners (such as payment processors and shipping carriers) as necessary to fulfill your order. We never sell your personal data.
If you have additional questions about our gel pens, envelopes, correction tapes, or any other products, please contact us at [email protected]. Our support team is always happy to assist!
