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      Refund & Return Policy

      At FutureGen JASON LLC, customer satisfaction is our top priority. Please read this policy carefully before submitting a return request for gel pens, envelopes, or correction tapes purchased from our website.

      1. Return Window

      We accept return requests for eligible items within 30 calendar days from the date your order is marked as “delivered” by the shipping carrier.

      Return requests submitted after this period will not be accepted.

      2. Eligibility Requirements

      To be eligible for a return, items must meet all of the following conditions:

      • Items must be unused, unopened, and in brand-new condition
      • Packaging must be undamaged and in original condition
      • Items must not be part of a final sale or marked as non-returnable

      Please note: For hygiene and safety reasons, opened ink pens or correction tapes cannot be returned once used.

      3. Non-Returnable Items

      The following items are not eligible for return:

      • Used or opened gel pens or correction tapes
      • Items marked as final sale or non-returnable
      • Gift cards

      4. Exchanges

      We do not offer direct exchanges for changes in product type, color, or quantity.

      If you would like a different product, please place a new order and submit a return request for the original item (if eligible) according to this policy.

      5. Defective, Damaged, or Incorrect Items

      If you receive a gel pen, envelope, or correction tape that is damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide clear photos showing:

      • The outer shipping packaging
      • The product packaging
      • The issue or defect (e.g., broken pen, defective correction tape, wrong product shipped)

      Subject to availability, we will either:

      • Send a replacement at no additional cost; or
      • Issue a full refund

      We reserve the right to determine eligibility based on the information provided.

      6. Return Shipping Costs

      Our Error:
      If the return is due to our mistake (wrong item or confirmed defect), we will cover the return shipping cost and provide a prepaid return label when applicable.

      Change of Mind:
      If the return is due to personal preference (e.g., you changed your mind about the product, color, or quantity), you are responsible for all return shipping costs.

      Original shipping fees are non-refundable unless the return is the result of our error.

      7. Return Process

      Please do not ship items back without prior authorization.

      To initiate a return:

      1. Email our support team at [email protected]
      2. Include your order number and reason for the return
      3. For defective or incorrect items, attach clear photos of the issue

      We will review your request within 1–2 business days and, if approved, provide detailed return instructions.

      Unauthorized returns may not be accepted or refunded.

      8. Refund Processing

      Once your returned item is received and inspected, we will notify you via email regarding the status of your refund.

      If approved, refunds will be issued to the original payment method within 5–10 business days.

      Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

      9. Missing or Delayed Refunds

      If you have not received your refund within 10 business days after receiving our refund confirmation:

      1. Contact your bank or credit card issuer to check for pending transactions
      2. If the refund is still not visible, contact us at [email protected] with your order details

      We will assist you promptly.

      10. Contact Us

      If you have any questions regarding returns or refunds, please contact us:

      Email: [email protected]