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      Shipping Policy

      Thank you for shopping with FutureGen JASON LLC. Please review the information below for details regarding order processing, shipping methods, delivery timelines, and shipping-related inquiries.

      Shipping Destinations

      We currently ship only within the United States.

      At this time, we do not offer international shipping, including shipments to Canada or any other countries.

      Order Processing Time

      Orders are typically processed within 1–3 business days after payment confirmation.

      Please note:

      • Orders are not processed, shipped, or delivered on weekends or U.S. federal holidays.
      • Processing time is separate from shipping and delivery time.
      • You will receive a confirmation email once your order has been successfully placed.

      Estimated Delivery Time

      Standard Shipping (U.S. Domestic)
      Orders are generally delivered within 5–10 business days after shipment.

      Delivery times are estimates and may vary due to factors beyond our control, including:

      • Carrier delays
      • Severe weather conditions
      • High-volume shipping periods (holidays or peak shopping seasons)

      We appreciate your understanding in the event of unexpected delays.

      Shipping Carriers

      We primarily ship orders via USPS.

      In certain cases — depending on package size, weight, or destination — we may use alternative carriers to ensure reliable and timely delivery.

      Tracking Your Order

      Once your order has shipped, you will receive a shipping confirmation email containing:

      • Your tracking number
      • A link to track your shipment in real time

      Tracking information will remain available throughout the delivery process.

      If you do not receive a tracking email, please check your spam or promotions folder before contacting us.

      Lost or Delayed Packages

      If your package appears delayed, or if tracking shows “delivered” but you have not received it, please:

      1. Check with household members, neighbors, or building management (such as a front desk or mailroom).
      2. Contact USPS directly using your tracking number for additional delivery details or to submit a missing mail inquiry.

      If the package is still not located, please contact us at [email protected] within 7 days of the marked delivery date.

      When contacting us, please include:

      • Your order number
      • Your tracking number

      We will assist you by working with the carrier to investigate and provide updates.

      Please note: Once a package is marked as delivered by the carrier, responsibility for the package transfers to the customer unless loss is confirmed by the carrier.

      Incorrect Shipping Address

      Customers are responsible for providing accurate shipping information at checkout.

      If an incorrect or incomplete address is provided and the package is returned to us, the customer will be responsible for any additional shipping fees required to reship the order.

      We are not responsible for lost shipments due to incorrect addresses provided at checkout.

      Contact Us

      If you have any questions regarding shipping or delivery, please contact us:

      Email: [email protected]

      We’re happy to help and appreciate your patience and support.