At FutureGen JASON LLC, we are committed to providing secure, transparent, and hassle-free transactions. This Payment Policy outlines our accepted payment methods, billing practices, authorization procedures, and refund handling for all purchases of gel pens, envelopes, correction tapes, and other stationery products.
We accept the following major credit and debit cards for online purchases:
All transactions are processed through a PCI DSS–compliant third-party payment processor using industry-standard encryption to protect your financial information.
For your security, FutureGen JASON LLC does not store full credit or debit card details on our servers. All sensitive payment data is handled exclusively by our authorized payment partners in accordance with global security standards.
All orders shipped within the United States are billed in U.S. Dollars (USD).
Currency conversions displayed on the website are provided for reference only. Your final charge will always be processed in USD based on your shipping destination.
If your payment card is issued by a non-U.S. bank, your financial institution may apply:
These fees are determined solely by your bank and are not controlled or collected by FutureGen JASON LLC.
When you place an order, your bank may place a temporary authorization hold for the full order amount. This hold verifies card validity and available funds and does not represent a completed charge.
Your card will be charged only after your order is confirmed and prepared for shipment, at which point the authorization converts into a final transaction.
If a payment is declined or flagged for security reasons—such as:
We may contact you for additional verification. In certain cases, we may request limited documentation (e.g., a redacted billing statement or government-issued ID) to confirm authorization and prevent fraud.
If verification cannot be completed within a reasonable timeframe, we reserve the right to cancel the order.
All approved refunds are issued only to the original payment method used at checkout.
We do not offer:
Once a returned item is received and inspected—or a refund is approved for a defective or incorrect product—we will process the refund within 1 business day and send a confirmation email.
Refunds typically appear in your account within 5–10 business days, depending on your bank or card issuer’s processing time.
If you have not received your refund:
If more than 10 business days have passed since our refund confirmation email and the refund is still not visible, please contact us at:
Email: [email protected]
Include your order number and refund details so we can investigate promptly.
If you have any questions regarding payments, billing, or refunds for your gel pens, envelopes, correction tapes, or other stationery products, please contact our support team:
Email: [email protected]
We’re here to help and appreciate your trust and support!
